Question 1

How long does the process take?

Accepted Answer

Each project is different. Upon booking you will receive a project start date along with an estimated completion timescale. Check the top banner of our website, which states which month we are currently taking bookings for.

Question 2

What file types will I receive?

Accepted Answer

All logos are received in the following formats: - AI, EPS & PDF – these are vector files and will be required for large scale printing, e.g. shop sign 
- JPG – this is a normal photo to use on social media 
- PNG – this has a transparent background so can be used for watermarking photos Print files are received in PDF format.

Question 3

Do I own the copyright to my logo?

Accepted Answer

Whilst all font files and elements are owned by Sophia Luisa Marketing Ltd, you are responsible for trademarking your own logo. Our designs cannot be edited by a third party, without our permission.

Question 4

Can you edit my existing logo?

Accepted Answer

No, we do not edit any designs which have not been completed by ourselves. This is due to a breach of copyright.

Question 5

I made myself a logo using Canva, can you work with this?"

Accepted Answer

Unfortunately, not – Canva own the rights to all fonts and elements within their app/website. If you have Canva logo, we strongly recommend investing in bespoke branding.

Question 6

Do you offer print services?

Accepted Answer

Yes absolutely! However, we do not offer a print only service (where you supply the design to be printed). We offer a range of print services, please enquire, or view our services to see more.

Question 7

I already have a logo from another designer, can you create print and social media content using this?"

Accepted Answer

We can work with your existing logo, if this has not been created in Canva, you have the correct files for us to work with (AI, EPS, PDF, transparent PNG) and given it is a design style in which we work in.

Question 8

I don't know how I want my branding, can you just freestyle?"

Accepted Answer

Whilst we cannot ‘freestyle’ your branding, you can let us take full creative control and lead (because what are brand designers for?!). We would need some brief information from you, including things such as your favourite colour scheme and a basic understanding of the design style you like, plus an insight into your business and competitors.

Question 9

What payment options do you offer?

Accepted Answer

All UK payments are taken via bank transfer only. International payments are taken via CashApp. We require full payment upon booking. We also offer buy now pay later for some services, please enquire if you would like to find out more (T&C’S apply).

Question 10

I can't find the service I require, can you still help?"

Accepted Answer

Yes! Please send us an email or fill out our enquiry form. We will do our best to accommodate for all clients and services.

Question 11

How can I contact you?

Accepted Answer

Our best and quickest means of contact is via Instagram DM. You can also email us at: sophia@sophialuisamarketing.co.uk, or fill out our enquiry form.

Question 12

How long will my prints take to arrive?

Accepted Answer

Most prints are dispatched within 5 working days of being sent to print. Foil prints are usually dispatched within 10 working days of being sent to print. This will be confirmed during the process. Most prints are dispatched by Royal Mail Second Class Signed For, larger items may be posted via Parcelforce 48 Hour Tracked.

Question 13

I'm ready to book! What's next?

Accepted Answer

Amazing! Please fill out our enquiry form to begin the process. We aim to get back to all enquires within 48 business hours. This can be found on our home page. Already enquired but can’t wait to start? You can also download our welcome pack which is filled with important information to begin your branding process. (Our welcome pack will also be sent to you upon booking). This can also be found on our home page.

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